top of page

Terms & Conditions

Terms and Conditions for Made-Well Events, part of Made-Well CIC.

 

Please also read our policy relating to your chosen event. A copy of this can be emailed to you upon request.

 

1. Booking and Payment

1.1. All bookings for Made-Well events must be made in advance through the appropriate channels (e.g., website, email, or in person).

1.2. Payment must be made in full at the time of booking unless otherwise agreed in writing.

1.3. Tickets are non-refundable except in circumstances outlined in Section 5 (Cancellations).

 

2. Attendance

2.1. All attendees, including children, must register upon arrival.

2.2. Children under the age of 16 must be accompanied by a responsible adult at all times, unless stated otherwise.

2.3. Participants must follow all instructions provided by Made-Well staff and event organisers to ensure safety and a positive experience for all.

 

3. Health and Safety

3.1. Attendees participate in activities at their own risk. While Made-Well takes every precaution to ensure safety, some activities (e.g., animal care, horticulture) carry inherent risks.

3.2. All attendees must wear suitable clothing and footwear appropriate for the activities and weather conditions.

3.3. Attendees with medical conditions, allergies, or specific access requirements are responsible for informing Made-Well staff in advance.

 

4. Behaviour and Conduct

4.1. Made-Well reserves the right to refuse entry or ask individuals to leave if they behave inappropriately or fail to adhere to event rules.

4.2. Bullying, harassment, or disruptive behaviour will not be tolerated.

 

5. Cancellations and Refunds

5.1. Made-Well reserves the right to cancel or reschedule an event due to unforeseen circumstances (e.g., adverse weather, staff shortages, or animal welfare considerations). In such cases, attendees will be offered a refund or the option to transfer their booking to another date.

5.2. Attendees who cannot attend an event due to illness or other reasons must inform Made-Well at least 24 hours before the event to be eligible for rescheduling or a partial refund (subject to discretion).

 

6. Photography and Media

6.1. Photographs and videos may be taken during events for promotional purposes. Attendees who do not wish to be included must inform a member of staff upon arrival.

6.2. Personal photography is permitted but must not disrupt the event or compromise the privacy of other attendees.

 

7. Liability

7.1. Made-Well is not liable for any loss, damage, or injury sustained during an event, except where caused by negligence on the part of Made-Well or its staff.

7.2. Attendees are responsible for their personal belongings, which must be kept safe at all times.

 

8. Data Protection

8.1. Personal information collected during the booking process will be used solely for event administration and will not be shared with third parties without prior consent, in accordance with Made-Well’s Privacy Policy.

 

9. Animals

9.1. Attendees must treat all animals with care and respect and follow instructions from staff to ensure their welfare.

9.2. Feeding, touching, or handling animals is only permitted when supervised by a member of staff.

 

10. Governing Law

10.1. These terms and conditions are governed by the laws of England and Wales.

bottom of page